Using IT Service Management Software to Improve 8 Key Business Processes

by Autotask Corporation

> View this White Paper now

Published on: 12/10/2010
Type of content: White Paper
Length: 24
Price: FREE

Overview

This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most SPs, including:



  1. Tracking customer information

  2. Implementing IT and software consulting engagements

  3. Processing customer service requests

  4. Capturing and converting managed service alerts

  5. Tracking and real-time monitoring of billable time

  6. Approving and invoicing all project and service work, including expenses

  7. Optimizing service tech utilization

  8. Rapidly producing business reports and metrics

> View this White Paper now

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