Transforming the Customer Experience: How Four Contact Centers Did It Successfullyby inContact
Published on: 09/15/2011
Customers who used to prefer a brand because it was 'local' to them are now eliminating that factor when taking preference because they may get better customer service from a brand that is actually thousands of miles away from they are located. As business breaks geographical boundaries, your competition increases. Cloud computing has given enterprises customer service advantages but if you are not yet on the cloud, your organization may be severely disadvantaged.
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