FCR Done Right!by Enkata Technologies
Published on: 04/26/2012
First call resolution (FCR) and call resolution rate (CRR) are extremely important metrics for assessing productivity, quality, and customer satisfactions within call centers. These key performance indicators (KPIs) can help organizations to identify opportunities for staff and process improvement that will in turn lead to improved customer experience and enhanced brand image.
If your company is among the many that struggle to get a handle on FCR, take a look at this white paper to discover best practices for building a successful operational FCR program and learn how a leading telecom services provider used it to improve their call center culture, cost structure, and market perception.
Stumped by an Oracle error? We've compiled a list of every expert response pertaining to Oracle errors on SearchOracle.com. You've already asked the questions, now find the answers quickly and easily in the guide below. If the error you're... More...
Apr 15, 2008
How It Works | Who's Offering It When |
DSL (Digital Subscriber Line) is a... More...
Mar 27, 2008
Other content by this company