Business Service Management

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BMC and VMware recently addressed business service management with two new products that will monitor and allocate resources from a business perspective... More...
Oct 28, 2004
This article explains why service oriented architectures should be linked with business processes and describes ideas for successful process... More...
Jan 19, 2006
deliverables, concepts such as business service management (BSM) have emerged as key enablers.

Business service management maps various business processes into IT services which... More...
Apr 19, 2010
for storage as part of BMC Software's Business Service Management (BSM) initiative. As a Foundation Partner, EMC is working with BMC Software to tightly integrate the EMC ControlCenter... More...
Oct 22, 2003
has released a new version of its IT Service Management service automation suite that emphasizes service management and business agility. ITSM's Remedy Help Desk 5.5... More...
May 28, 2003

In this podcast, learn more about business service management software and how CIOs can use BSM tools to measure their alignment with the organization. The podcast also touches on... More...

Nov 30, 2009
Are there any standard business processes crossing SAP CRM and R/3? Business processes crossing CRM and R/3 include: account management, products, sales... More...
Jul 14, 2006
Are there any standard business processes crossing SAP CRM and R/3? Business processes crossing CRM and R/3 include: account management, products, sales... More...
Jul 14, 2006
of Fiorano Software's enterprise service bus offering came back with positive things to say about the product's event-driven service handling and business... More...
Feb 9, 2006
economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals... More...
chain based in San Jose, Calif., a service-oriented architecture is being built to create dynamic pricing and enhanced business process management... More...
Jul 11, 2005
economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals... More...
Sep 26, 2003
Yet another storage service provider has changed its business model. Former SSP CreekPath Systems has started shipping automated policy-based... More...
Jul 8, 2002
to experts, interest in self-service technology is growing, despite the down economy and cuts in spending. In this podcast, John Ragsdale, Research Director... More...
Jun 16, 2009
The HP approach dubbed "Business Technology Optimization" (BTO) shares the service-oriented architecture (SOA) goal of aligning business with IT, but HP... More...
Nov 27, 2007
launched a new module for its iBaan business-to-business e-commerce software, called the iBaan for Industrial Machinery and Equipment. It is designed to put... More...
Mar 15, 2002
Service level agreements (SLAs) and service level objectives (SLOs) are the keys to modern policy-based storage management. Find... More...
Dec 31, 2002
for selling on the Web now includes service management features such as returns' authorizations and order tracking. The updated software also includes "connectors" to... More...
Nov 20, 2000
and best practices.

e. Leverage service registry and service repository.

Sri Nagabhirava gives a suggested list of best practices for service-oriented... More...
May 18, 2008
Infor has launched a software-as-a-service (SaaS) version of its ERP SyteLine and EAM systems. Manufacturers can now access these business management software... More...
Oct 21, 2008
An aspect of IBM's e-business Web site, this site features many customer relationship management (CRM) case studies organized by industry. Trying to... More...
Jul 17, 2000
business services that comprise a Service-Oriented Architecture. Such products are what ZapThink calls service-oriented management applications. ZapThink... More...
Nov 27, 2002
Each of these customer service tips explores a unique component that can be used to develop a successful customer service strategy. Customer... More...
Jul 30, 2007
Related White Papers
Compuware Takes on the BSM Challenge by Compuware Corporation
Compuware may well be the "sleeper" in Business Service Management with it's acquisition of Proxima Technology and introduction of the Vantage Service Manager. Compuware may well be the...
Service Level Management: On the Level by Nimsoft, Inc.
and begin contributing more to the business bottom line. As business computing has moved from the back office to the front lines, the performance of information...
Creating and Managing value with IBM Tivoli Service Management center for System z by IBM
Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end...
MANAGE and CONTROL IT services in the age of complexity. by Hewlett-Packard Company
a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

In a world of mobility...
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