Self Service

Solution Search:
Self-service doesn't mean hands-off. Successful self-service and social CRM efforts require committed employees to manage, monitor... More...
Aug 3, 2010
contact centers are answering with self-service investments rather than increased staffing or outsourcing, according to Forrester... More...
Aug 17, 2005
from the big CRM vendors cover self-service? Columnist Allen Bonde investigates... More...
Jul 12, 2004
Kalido has added self-service capabilities to its MDM platform, which allow business users to suggest changes to master data... More...
Oct 14, 2009
Running an effective customer self-service program means providing consistency across all customer touch-points... More...
Aug 3, 2010
application of CRM right now - Web self-service. Help your customers to help themselves... More...
Mar 13, 2002
their next round of spending on self-service applications... More...
Oct 28, 2004
A self-service portal helps technicians for the automotive giant solve problems themselves before calling for support... More...
Jul 13, 2005
from the big CRM vendors cover self-service? Columnist Allen Bonde investigates. (7/12/2004... More...
Jul 26, 2004
When launching a customer self-service CRM initiative, it's important to avoid these five common pitfalls... More...
Aug 3, 2010
According to experts, interest in self-service technology is growing, despite the down economy and cuts in spending. In this podcast, John Ragsdale, Research Director... More...
Jun 16, 2009
Internet self-service has forever changed the way that businesses are able to interact with their customers. In this piece, see how self... More...
Sep 24, 2004
New service offers an increase in privacy... More...
Aug 13, 1999
Customer self-service raises the paradox of how to successfully meet the needs of both your customers and your business. This article details... More...
Oct 6, 2004
article says: "It is supposed to be self-assembling, self-healing, self-managing, self-scaling and self-auditing, apparently limiting humans to just throwing... More...
May 14, 2007
volume' when they install online self-service. 'That is not necessarily the case... More...
Mar 18, 2002
and e-commerce company Andale used self-service apps to control customer service costs and efficiency... More...
Jul 19, 2002
e-commerce satisfaction is up, self-service technology is not a replacement for customer service. Businesses still need trained agents, 1-800 numbers and easy... More...
Apr 10, 2007
reports that speech-enabled self-service technology will put offshore call centers on the endangered species list because it's a cheaper way to do low-level... More...
Nov 23, 2004

2. True or false? Employee self-service applications are the same as human resources management software.

a) True
b) False

ANSWER: B

Employee self-service... More...

Nov 15, 2006

3. An employee self-service application may be available through which venue:

a) Intranet
b) Portal
c) Kiosk
d) All of the above

ANSWER: D

Employee self... More...

Nov 15, 2006
answers to SearchCRM.com's Employee self service quiz.

Correct answers:

Question #1: A
Why? Read how ESS is changing human resources management

Question #2: B
Why? Read more... More...

Nov 15, 2006
Self-service applications are doing more than merely cutting costs. Researchers have found that if undertaken correctly, self... More...
Apr 30, 2003
Solutions installed Web self-service software it's been able to consolidate six different search engines and has almost tripled its Web-site queries per... More...
Jan 9, 2003
Self-service is fast becoming a staple of successful customer support. This article outlines how support organizations can meet... More...
May 12, 2004
page article discusses the role of self-service agents in today's CRM market, as well as how its position will change through 2004... More...
Aug 6, 2002
benefits and best practices of Web self-service in this article from Jeeves Solutions. You'll need Adobe Acrobat to view this PDF file... More...
Jul 3, 2002
Related White Papers
Microsoft SQL Server 2008 R2: What's New with PowerPivot? by Global Knowledge
SQL Server 2008 R2 is the “Self Service Business Intelligence” technology known as PowerPivot. This white paper highlights the new PowerPivot features.

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Are We Getting Any Closer to Self-Service Business Intelligence? by Quest Software, now a part of Dell
The need for self-service business intelligence (BI) is greater than ever. And while the market is filled with BI tools, they don't readily enable...
Architectural Strategies for Cloud Computing by Oracle Corporation
customers” utilize in a self-service manner. Realization of efficiency, performance, and agility benefits is reinforcing this trend.

Opportunities for...
If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation
explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. Give a man a fish and he'll...
10-point checklist for ensuring self-service BI adoption by GrapeCity
to learn more about why adopting self-service business intelligence is important. It outlines ten steps that help ensure self-service BI adoption and what you can do...
Related Downloads
MapInfo Professional v10.5 by Pitney Bowes Business Insight
Helps organizations visualize data on a map so they can easily determine relationships between data and geography.

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