CRM Analytics

View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.

CRM analytics involves using customer data to make better business decisions and provide customers with personalized service. If a business takes the right approach to CRM, customer data can be put to use efficiently and effectively. With the...

in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.

Business intelligence (BI) tools are an important element of customer service initiatives, but the high costs and difficult deployment of traditional BI serve as barriers for many companies. Recently introduced BI and analytics software, on the other hand, has been designed to better serve the small and medium-sized business (SMB) market.

This expert e-guide discusses next...

learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.

Providing customer service that exceeds customer expectation is the service level organizations strive for.

Without the right technology and processes in place, companies may never achieve this level of service.

In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.

really will be on the customer. Analysts predict that mobile CRM, CRM analytics, customer experience management (CEM) and the integration of social media data will be key trends in the upcoming year.

In this expert e-guide, find out how social and mobile CRM are changing the CRM landscape. Readers also will find out how creative companies are making broader use of smartphones than just e-mail, phone and mobile CRM software.

through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. ...

This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. As you know, we are facing economic challenges we have not seen in more than half a century. In such an environment it's important to make the right decisions and do the right thing. This IT Briefing will address the future state and shape of CRM, the...

can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.

In today’s world of the empowered, connected consumer, being an average company just isn’t enough. To succeed in today’s global market, you have to be exceptional in some way. However, it is becoming increasingly difficult to differentiate yourself based on products and prices.

The only way to stand out is by differentiating...

In order to gain real value from it, you need a social analytics strategy that collects and analyzes social data to provide you with actionable insight. Read on to learn what features are vital to a social analytics system.

The data generated from social media holds a wealth of information that can help your company improve customer relations, enhance brand awareness, and drive business growth – if utilized correctly. Simply collecting the data isn’t enough.

In order to gain real...

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

To quote Charles Dickens, is it the best of times or the worst of times? Well, for leading sales executives there has never been a greater opportunity to convert their organization’s top challenges into decisive...

Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.

Join TIBCO Spotfire's Tim Wormus for this complimentary Presentation Transcript and see how you can use the TIBCO Spotfire software to analyze your Salesforce.com and Siebel CRM data, and find lost revenue opportunities, improve your forecasting and optimize campaign effectiveness.

Who should...

analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge.

Social media has gone from a forum used mostly by high school and college students to an invaluable customer communication channel for today’s businesses. The most successful companies will be those that understand how to extract its true value through proper analytics.

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In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... CRM solutions aim to recapture personalized customer service with analytics capabilities, collaborative platforms and automated processes. A hosted CRM solution provides a holistic view of a customer in real...

This paper outlines what predictive analytics is and how it can benefit your organization. Read this invaluable resource now to learn about predictive modeling techniques, predictive analytics applications in marketing, the effect it can have on customer relationship management (CRM), customer loyalty and retention, and so much more.

With data flowing in from seemingly everywhere, finding a way to churn this information into insight and a competitive advantage...

fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

Gartner analysts said the evolution of customer relationship management (CRM) will require marketers to pay close attention to social computing, mobile and customer analytics. With that said, Gartner has some strategic predictions for the market.

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social CRM market and...

In this expert e-guide you'll learn the key features of text analytics and how to use them to improve CRM.

Text analytics tools have grown in both functionality and popularity. Experts say that they offer the ability to get a better handle on unstructured content and hold a great deal of promise for business users.

In this expert e-guide, you'll learn key features of text analytics, including:

• Best practices to connect with others
• The benefits of text analytics tools
• Tips for using it to solve

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Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

Gartner analysts said the evolution of customer relationship management (CRM) will require practitioners to pay close attention to social computing, mobile and customer analytics -- a sentiment that's been echoed in the market for years, but one to which Gartner has...

is essential to your customer relationship management (CRM) initiative. In fact, the success or failure of your CRM endeavors hinge on your ability to swiftly sift through your customer data and glean insight to make faster, better and clearly targeted decisions.

Who doesn't want to elevate their customer acquisition and retention levels in a cost-savvy manner? Or improve cross-selling and up-selling opportunities to increase customer value?

This brief paper offers you insight...

Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

Based on customer analytics, Infor CRM Epiphany Interaction Advisor provides real-time enhanced customer interactions. This video demo walks you through the multiple features of this customer interaction system.

Learn more about...

integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of...

facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers.

It’s no secret that there’s valuable knowledge contained in customer data - if you can extract it. The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book...

the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.

With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. The best time...

systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.

Automotive customers want to stand out and stay connected, and your applications need to be able to keep up. In addition to keeping pace with today’s buyers, you also need to be able to manage products and technology...

This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

Targeting your customers is much easier with valuable insight in a clear and easy-to-use format. This video demo details a system for enhanced outbound marketing. Seamlessly pull together targeted lists for your campaigns and execute them...

depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.

Building deeper. long-lasting customer relationships is the goal of any service organization - but in order to do this, you need to have a pulse on customer behavior and buying patterns. In today's tech environment, that means adopting a variety of new tools and practices to gain more insightful customer data.

This expert e-guide provides an in...