CRM Analytics

Solution Search:
Making the most of customer data: CRM analytics by SearchCRM
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.

CRM analytics involves using customer data to make better business decisions and provide customers with personalized service. If a business takes the right approach to CRM, customer data can be put to use efficiently and effectively. With the...

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.
in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.

Business intelligence (BI) tools are an important element of customer service initiatives, but the high costs and difficult deployment of traditional BI serve as barriers for many companies. Recently introduced BI and analytics software, on the other hand, has been designed to better serve the small and medium-sized business (SMB) market.

This expert e-guide discusses next...

Tip Guide: Tips for making the business case for CRM analytics – and what can be gained by SAP America, Inc.
learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.

Providing customer service that exceeds customer expectation is the service level organizations strive for.

Without the right technology and processes in place, companies may never achieve this level of service.

In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.

The future of mobile CRM by SugarCRM Inc.
really will be on the customer. Analysts predict that mobile CRM, CRM analytics, customer experience management (CEM) and the integration of social media data will be key trends in the upcoming year.

In this expert e-guide, find out how social and mobile CRM are changing the CRM landscape. Readers also will find out how creative companies are making broader use of smartphones than just e-mail, phone and mobile CRM software.

Predictive Analytics for Sales and Marketing by Information Builders
through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies.

Most businesses today rely on their sales and marketing departments to drive business growth through innovative customer relationship management (CRM) strategies. But many sales and marketing teams lack the customer insights needed to enhance their

...
The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. As you know, we are facing economic challenges we have not seen in more than half a century. In such an environment it's important to make the right decisions and do the right thing. This IT Briefing will address the future state and shape of CRM, the...
Cashing in on Customer Insight by IBM
can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.

In today’s world of the empowered, connected consumer, being an average company just isn’t enough. To succeed in today’s global market, you have to be exceptional in some way. However, it is becoming increasingly difficult to differentiate yourself based on products and prices.

The only way to stand out is by differentiating...

Strategy for Social Engagement & Monitoring: Transforming Noise to Signal by Oracle Corporation
In order to gain real value from it, you need a social analytics strategy that collects and analyzes social data to provide you with actionable insight. Read on to learn what features are vital to a social analytics system.

The data generated from social media holds a wealth of information that can help your company improve customer relations, enhance brand awareness, and drive business growth – if utilized correctly. Simply collecting the data isn’t enough.

In order to gain real...

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

To quote Charles Dickens, is it the best of times or the worst of times? Well, for leading sales executives there has never been a greater opportunity to convert their organization’s top challenges into decisive...

Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis by TIBCO Spotfire Division
Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.

Join TIBCO Spotfire's Tim Wormus for this complimentary Presentation Transcript and see how you can use the TIBCO Spotfire software to analyze your Salesforce.com and Siebel CRM data, and find lost revenue opportunities, improve your forecasting and optimize campaign effectiveness.

Who should...

Social Media and Business Intelligence: Creating the Integrated Customer Hub by Oracle Corporation
analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge.

Social media has gone from a forum used mostly by high school and college students to an invaluable customer communication channel for today’s businesses. The most successful companies will be those that understand how to extract its true value through proper analytics.

...

Hosted CRM Buyer's Guide by Inside CRM
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... CRM solutions aim to recapture personalized customer service with analytics capabilities, collaborative platforms and automated processes. A hosted CRM solution provides a holistic view of a customer in real...
Drive Your Business With Predictive Analytics by SAS Institute Inc.
This paper outlines what predictive analytics is and how it can benefit your organization. Read this invaluable resource now to learn about predictive modeling techniques, predictive analytics applications in marketing, the effect it can have on customer relationship management (CRM), customer loyalty and retention, and so much more.

With data flowing in from seemingly everywhere, finding a way to churn this information into insight and a competitive advantage...

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM
fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

Gartner analysts said the evolution of customer relationship management (CRM) will require marketers to pay close attention to social computing, mobile and customer analytics. With that said, Gartner has some strategic predictions for the market.

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social CRM market and...

Expert tips for using text analytics to improve CRM by IBM
In this expert e-guide you'll learn the key features of text analytics and how to use them to improve CRM.

Text analytics tools have grown in both functionality and popularity. Experts say that they offer the ability to get a better handle on unstructured content and hold a great deal of promise for business users.

In this expert e-guide, you'll learn key features of text analytics, including:

  • Best practices to connect with others
  • The benefits of text analytics tools
  • Tips for using it to solve
...
Gartner predictions around Social CRM by Infor CRM
Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

Gartner analysts said the evolution of customer relationship management (CRM) will require practitioners to pay close attention to social computing, mobile and customer analytics -- a sentiment that's been echoed in the market for years, but one to which Gartner has...

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM
is essential to your customer relationship management (CRM) initiative. In fact, the success or failure of your CRM endeavors hinge on your ability to swiftly sift through your customer data and glean insight to make faster, better and clearly targeted decisions.

Who doesn't want to elevate their customer acquisition and retention levels in a cost-savvy manner? Or improve cross-selling and up-selling opportunities to increase customer value?

This brief paper offers you insight...
Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

Based on customer analytics, Infor CRM Epiphany Interaction Advisor provides real-time enhanced customer interactions. This video demo walks you through the multiple features of this customer interaction system.

Learn more about...

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation
integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of...
E-Book: An Executive’s Guide to Customer Data Analytics and Customer Intelligence: How to Get More Out of Customer Data with Analytics Technology by Infor CRM
facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers.

It’s no secret that there’s valuable knowledge contained in customer data - if you can extract it. The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book...

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation
the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.

With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. The best time...

HP Customer & Dealer Management System for Automotive - Solution Overview by Hewlett-Packard Limited
systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.

Automotive customers want to stand out and stay connected, and your applications need to be able to keep up. In addition to keeping pace with today’s buyers, you also need to be able to manage products and technology...

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM
This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

Targeting your customers is much easier with valuable insight in a clear and easy-to-use format. This video demo details a system for enhanced outbound marketing. Seamlessly pull together targeted lists for your campaigns and execute them...

Integrating customer data for improved CRM by Infor
depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.

Building deeper. long-lasting customer relationships is the goal of any service organization - but in order to do this, you need to have a pulse on customer behavior and buying patterns. In today's tech environment, that means adopting a variety of new tools and practices to gain more insightful customer data.

This expert e-guide provides an in...

Related Articles
Massive Epsilon email breach could lead to email attacks, spam by Robert Westervelt, News Director
Walgreens and the Home Shopping Network. The company announced last Friday that a breach may have exposed the names and email addresses of thousands of people... More...
Apr 5, 2011
Amplidata launches object storage system; more SNW Spring 2011 news by Sonia R. Lelii, Senior News Writer
dual Gigabit Ethernet (GbE) network interfaces and is powered by Intel Atom processors. The controller node sits on the front end and is powered by dual, six... More...
Apr 5, 2011
RSA SecurID breach began with spear phishing attack by Robert Westervelt, News Director
xls." Eventually, attackers gained access to critical systems. A NetWitness early detection system discovered the anomaly, alerting incident response teams... More...
Apr 4, 2011
Related Q&A
Should network printers be patched? by Editorial staff
all of the action. Attackers can access printers in several ways, such as a modem, wireless access point, or through a jump-off from spyware-infected desktops... More...
Security has its privileges by Jan Stafford, Editor
administrators make in the area of access control?

Inconsistent policies have been the downfall of good intentioned access control policies. Making sure that we have... More...
The secret to secure wireless LANs by Kurt Ringleben, News Writer
What is the first thing a network manager should consider when planning to construct a secure WLAN?

The first consideration should be just how secure... More...
Notebook Reviews

HP Pavillion dv5t Review

The dv5t features an Intel Core 2 Duo Processor, up to 4096MB DDR2 System Memory, NVIDIA GeForce Go graphics available and 15.4" diagonal WXGA BrightView Widescreen.
Find HP Coupon Codes

Dell Inspiron 1525 Review

The Inspiron 1525 is a Core 2 Duo powered 15.4" screen notebook from Dell. The Inspiron 1525 has Intel X3100 integrated graphics, an Intel Core 2 Duo processor and a thinner and lighter form factor than the previous Inspiron 1520.
Find Dell Coupon Codes

Dell Deals, HP Deals, Lenovo Deals, All Laptop Deals