Location-Based Services

IT Download Description: MapInfo Professional expands location intelligence:

**See your business data in powerful new ways

• Discover trends hidden in spreadsheets and charts
• Gain new understanding of your customers and markets
• Perform powerful data analysis and calculations
• Create custom maps and content for analysis

**Use geographic insights to innovate business processes

• Manage location-based assets, people and property
• Optimize service and sales territories for greater

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WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization’s business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications.

Wireless networking plays an increasing role in overall enterprise business continuity plans, in part because of the dependency that enterprises – which are growing increasingly...

Library) framework. As a foundation for defining standard services and communicating with the business, the Service Catalog represents an essential element for ITIL or any process-based IT service management initiative.

The Service Catalog can be used to define, configure, deploy, and govern IT services. It also provides the means to market available services, standardize service fulfillment processes, establish achievable service levels, determine the...

Library) framework. As a foundation for defining standard services and communicating with the business, the Service Catalog represents an essential element for ITIL or any process-based IT service management initiative.

The Service Catalog can be used to define, configure, deploy, and govern IT services. It also provides the means to market available services, standardize service fulfillment processes, establish achievable service levels, determine the...

their progress slowed by questions about who owns business services. Service-oriented architecture is clearly the gateway to step improvements in IT solution development, but it requires more than just a new approach to how IT works with business users. It calls for a radically different approach to IT governance.

Accenture observes that while most leading companies' IT organizations are well on the way to adopting service-oriented architecture (SOA) capabilities, many find their...

Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more Customers have more options than ever when it comes to who they get service from, whether it is an electrical service, cable or...

in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!

Salesforce.com's Service Cloud doesn't just track and resolve customer service cases. It lets you participate in the online conversations about your products and services.

Now, try the Service Cloud free for 30 days and bridge the gap between your call...

and offers guidance on how to buy and integrate these IT services to gain the most value for your business. ...

44; treating application and transaction capabilities as services provided by the IT organization to the business. To become service-oriented, some of the largest companies are re-architecting their entire computing infrastructures to create what has been variously dubbed Service-Oriented Architecture (SOA), the Service-Oriented Enterprise (SOE), Enterprise Services Architecture (ESA), and numerous other acronyms. While service-oriented computing offers many...

creates systems by integrating large numbers of services defined by their interface metadata. Successfully deployed service oriented architecture integrates services into affordable networked applications that are modular, flexible and robust.

This is made practical by integration technology that leverages web service standards that define how services formally describe their interfaces. With standardization come scaleable, affordable technologies like the...

as much on the flexibility of your network as it does the services which will be delivered on it. This white paper explores the unique challenges when implementing a service oriented architecture. A successful SOA implementation relies as much on the flexibility of your network as it does the services which will be delivered on it. Just as brittle, inflexible application integration technologies have been deemed unsuitable and unable to meet today's volatile business needs, so too...

Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.

Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees.

Traditional approaches...

increase overall business value. By prioritizing business services based on impact and proactively managing those services, BSM ensures that IT objectives are identical to overall enterprise objectives. Quite simply, the ultimate result will be customer satisfaction, increased revenue, reduced risk, and lower costs. ASG's Business Service Platform (BSP) is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances...

which uses the Internet for communicating with Web services. ITSM provides a familiar user interface and a navigation paradigm which is easy to learn and use. Thanks to the powerful search functions you can find specific data quickly and easily, while visual cues clearly show the user the status of certain information. In addition, ITSM supports the attachment of files or web links to practically every record. Epicor ITSM is fully customizable and as such it works in the way your...

informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls.

The new trend in the service industry is selling services more like packages, or "productizing" them.  Productizing services offers pre-defined scope, pricing, duration, deliverables, and results – offering service organizations predictable outcomes that previously have been inconsistent.

Check out this...

View this document to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance.

A survey conducted by the Aberdeen group showed that very few organizations have obtained the profitability they wish from their service businesses. The goals of improving service...

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to...

CRM system. Toshiba America Medical Systems, Inc. sells and services diagnostic equipment such as MRI, CT, X-Ray and Vascular technologies.

Toshiba America Medical Systems makes service commitments to its customers for repair response times. Dispatching Customer Engineers (CE) to customer sites by pager and phone was slowing them down and making it challenging to meet service guarantees. Management also wanted access to current information from the field to improve service,...

can be used by banks to simplify integration of banking services, lower costs and speed up time to market.

By decoupling service endpoints, an enterprise service bus (ESB) can greatly increase the flexibility of a service oriented architecture (SOA). For example, an application that is connected to other applications through an ESB can be upgraded, changed, moved, or replaced without necessarily requiring the connected applications themselves to be changed.

Read this white paper to...

paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.

Current trends show that the vast majority of companies are moving to services-oriented architectures (SOAs) and deploying Web services within and across their IT infrastructure. However, the success of those deployments is determined by the...

to succeed as service providers move aggressively to cloud services. Read on to learn more about the five keys.

The market for cloud computing is growing. That means opportunity is high, but so is the competition. To succeed, there’s little time for service providers to make mistakes - either business or technology related.

The service providers that will continually grab market share will have the ability to adapt to market changes. This paper will help you do just that: understand what it...

Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.

Are you are struggling to keep track of all of the services your IT organization consumes?
Discovering who is using what...

a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT...