Phantom Dialing

View this video to learn more about how your business can explore and report on massive amounts of data quickly and efficently. This short overview disusses how you can quickly and easily develop a compelling report with key performance indicator dials that apply to large amounts of data.

View this video to learn more about how your business can explore and report on massive amounts of data quickly and efficently. This short overview disusses how you can quickly and easily...

The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.

It’s the rare person who likes to receive sales phone calls, and rarer is the one who likes to make them.

It’s common, however, for a business to need to fill the sales pipeline. Call prospecting remains a sales strategy...

This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Until November 2008, self-storage operator Extra Space Storage Inc. was handling overflow phone calls for its hundreds of storage facilities the same way that its customers handle their overflow...

In this white paper you will learn how Citrix® GoToMyPC® Corporate provides industry-leading security, end-point management and centralized control. Security is essential when extending remote access to employees. Learn how Citrix® GoToMyPC® Corporate provides industry-leading security, end-point management and centralized control.

GoToMyPC Corporate enables secure browser-based access to any Internet-connected Windows PC. Keyboard,...

Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one.

Your application helps customers solve problems. You’re proud of its role in your customers’ operations, problem-solving, or strategic decisions.

Yet you may hear reports from your salespeople. They’ve been losing sales — not because of anything wrong with your...

In this e-book, find out how to make the most of the systems and budget you do have, with expert advice from leading analysts at Gartner and Forrester. Continue reading to learn CRM trends and tips and learn how to do more with less.

Customers are more important than ever – but despite that, many organizations have dialed back CRM investments. But there are still ways to make a good business case for CRM that don’t involve breaking budgets – and there are low cost ways to get more out of an...