Telecom

workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.

BLS Telecom has identified segments within the prepaid and postpaid markets that are the fastest growing telecommunications sectors in the US and internationally. In the midst of growing its business within these markets, BLS Telecom quickly realized its outdated customer...

and Exception Management Solutions helped Andorra Telecom increase their enterprise's customer service and operations.

To improve business results and achieve delivery of high quality telecommunication services, Andorra Telecom took action to increase operational efficiency and improve customer satisfaction. To achieve these goals, the company needed a solution that would provide visibility and insight into key business systems, be able to interact and share that...

them is data disparity and incompatibility. Until telecom executives take this data problem seriously, their companies will continue to struggle to make their strategic plans work.

Learn how you can visually query and interpret information in databases and transform raw data into informed business decisions with interactive visualizations. A primary challenge for some companies is to find and implement an application that simplifies analysis of optimal capital investments. With immediate results from changes to data, users can focus on the analysis process and achieve higher productivity.

Learn how visual analysis enables sales to find...

This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.

Those in the communications, media, and entertainment (CME) industry find themselves in a market and technology environment characterized by an increasingly harsh competitive climate, a profusion of varied, high-volume, and high...

This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.

Those in the communications, media, and entertainment (CME) industry find themselves in a market and technology environment characterized by an increasingly harsh competitive climate, a profusion of varied, high-volume, and high...

successful operational FCR program and learn how a leading telecom services provider used it to improve their call center culture, cost structure, and market perception.

media and entertainment (CME) is driving forward-thinking telecom, cable and content executives to seek more creative means to garner long-term customer relationships that are both profitable and predictable. This is a desirable end, to be sure, but how does one get from lofty goal to measurable results?

Customer Value Enhancement (CVE) is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. CVE...

workflow.

A churn analysis case study (CACS) performed by Telecom Italia Lab presents a real-world solution for mining a star schema to identify customer churn in the telecommunications industry. The CACS provides some background on the churn problem, and a detailed methodology describing the data processing steps required to predict churn. The CACS is a natural fit for Oracle Data Mining and serves to show the power and simplicity of using ODM to mine a star schema.

This paper, based...

User experience depends largely on variables outside of your website design team's control. In particular, the hosting provider plays a large role. In this podcast, discover why a hosting provider can make or break a user's interaction with your online content, and how you can leverage the right host to ensure repeat customers and increase revenue.

User experience is a critical component of online brand management and ecommerce, but there's more to it than just website design...

This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users.  Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.

Customer engagement in 2013 is all about their online experience with your brand. Decisions to engage are made in the blink of an eye, and...